FAQ

About Our Patches

What are CGM patches and why do I need one?

CGM (Continuous Glucose Monitor) patches are adhesive overlays designed to help keep your sensor securely in place. They protect your device from sweat, water and everyday movement — giving you peace of mind whether you're swimming, exercising or just going about your day.

What material are the patches made from?

Our patches are made from poly non-woven medical grade adhesive tape. We use Hypafix® medical-grade adhesive to help your patch stay secure without sacrificing comfort. It's soft, breathable and flexible, designed to move with your body and feel gentle on sensitive skin, even with everyday wear.

Are your patches waterproof?

Yes — our patches are water resistant and designed to hold up through swimming, showering and sweating. For best results, pat dry after water exposure rather than rubbing.

How long do the patches last?

Patch wear time varies depending on your skin type, activity level and environment. Most customers get excellent wear throughout the life of their sensor. For best results, apply to clean, dry skin free of lotions or oils and allow 6–12 hours to fully adhere.

Are your patches safe for sensitive skin?

Our patches are designed to be gentle, breathable and comfortable for everyday wear. However, everyone's skin is different. If you have sensitive skin or known allergies, we recommend testing the patch on a small area first. If irritation occurs, remove the patch and discontinue use.

Are your patches hygienic?

Absolutely. All Stick By Me patches are made using medical-grade, skin-safe adhesive and are packaged to stay clean and protected until use. For hygiene and safety reasons, patches cannot be returned or reused once opened, unless there is a fault or error with your order.

Sizing & Compatibility

Which devices are your patches compatible with?

Our patches are designed to fit the following CGM devices:

  • Dexcom G7 — patch size 5.5cm x 6cm
  • Dexcom One+ — patch size 5.5cm x 6cm
  • FreeStyle Libre 2 — patch size 6cm x 6cm

Each product listing clearly states which device it is designed for. Please ensure you select the correct device when ordering.

Do the patches cover the sensor or just secure it?

Our patches are designed to secure around your sensor — they have a cut-out or opening that allows the sensor to remain accessible while the patch holds the edges firmly in place.

Applying Your Patch

How do I apply my patch?

  1. Clean skin — Wash and dry the area thoroughly. Remove any lotions, oils or residue. Apply skin prep wipe if desired.
  2. Peel — Lift the outer patch from the backing, holding gently by the edges.
  3. Place — Line up over your CGM sensor and press from the centre outward.
  4. Seal — Gently smooth the edges for 10–15 seconds.

For best results, apply after a shower or bath and allow 6–12 hours for the patch to fully adhere before swimming or heavy exercise.

How do I remove my patch?

To remove, gently peel one edge of the patch away from the skin slowly. For easier removal, a medical grade adhesive remover spray or wipe can help dissolve the adhesive without discomfort. Always remove slowly to avoid irritating the skin or dislodging your sensor.

Ordering & Shipping

Where do you ship to?

We currently ship within Australia. Please check our shipping policy for the most up to date information on delivery zones and rates.

How long does delivery take?

Delivery times vary depending on your location. Please refer to our shipping policy page for current estimated delivery timeframes.

How will I know when my order has been shipped?

You'll receive a shipping confirmation email. If you purchased shipping with tracking your tracking number will be sent to you once your order has been dispatched.

Returns & Issues

What is your return policy?

For hygiene and safety reasons, patches cannot be returned or reused once opened, unless there is a fault or error with your order. If you've received the wrong item or a faulty product, please contact us and we'll make it right.

What if my patch doesn't stick properly?

Adhesion issues are most commonly caused by skin that hasn't been fully cleaned and dried before application, or applying immediately after exercise. Make sure skin is free of oils, lotions and moisture. If you're still having issues, please reach out to us — we're happy to help.

How do I contact you?

You can reach us through the contact form on our website. We aim to respond to all enquiries within 1–2 business days.

Privacy & Security

Is my personal information safe?

Yes. We only collect the information needed to process your order and provide support. Payments and customer data are securely handled through trusted platforms like Shopify. We never sell your personal information and we don't collect or store medical or health data.