Refund policy
Returns & Refunds Policy
We want you to feel confident ordering from Stick By Me. If something isn’t right, we’ll do our best to help.
Returns
We accept return requests within 14 days of receiving your order.
To be eligible for a return, items must be:
- unused and unworn
- in their original, unopened packaging
- in the same condition as received
- accompanied by proof of purchase
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To request a return, please contact us at binki@stickbyme.com.au.
Returns must be approved before being sent back. We’ll provide return instructions and the return address via email.
Items sent back without prior approval will not be accepted.
Hygiene & Medical-Grade Products
Due to hygiene and safety reasons, we cannot accept returns or exchanges on adhesive patches or skin-contact products once opened, unless the item is faulty or incorrect.
This helps ensure the safety and quality of all products we send.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us within 7 days of delivery so we can assess the issue and make it right.
Non-Returnable Items
The following items cannot be returned:
- opened or used patches
- custom or special-order items
- sale items
- gift cards
Exchanges
We don’t offer direct exchanges.
If your return is approved, the fastest way to receive a replacement is to place a new order once your refund has been processed.
Refunds
Once your return is received and inspected, we’ll notify you of the outcome.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at binki@stickbyme.com.au.